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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
GlassesUSA Fiasco: Wrong PD & Unresponsive Customer Service! 😡
Let me tell you about my terrible online shopping experience, hoping it serves as a cautionary tale for others. I recently ordered glasses for my 12-year-old son from GlassesUSA after he used their virtual try-on feature. However, once they arrived, he had trouble seeing. We found out the pupil distance (PD) was incorrect, a crucial measurement the site didn't prompt me for, assuming a wrong value. This error meant the glasses were useless. The frustration only grew when I realized you can never reach a human on the phone; email interactions are agonizingly slow, making any resolution drag on for days. I felt compelled to leave a review and initiate this conversation with customer service because this was utterly unacceptable.
Customer: My son's new glasses arrived with the wrong pupil distance, and he can't see properly with them. I'm incredibly frustrated that your website didn't even ask for this critical measurement. CS Rep: I understand how frustrating that must be, especially for your son's vision. I sincerely apologize for the inconvenience with the PD measurement not being prompted during your order. Customer: And it's impossible to reach anyone by phone! I've been sending emails, but the responses take days, and I feel like I'm starting over with every interaction. CS Rep: I hear your concerns about our communication channels, and I apologize for the delays you've experienced. We want to make this right. Could you please provide your order number so I can investigate the issue and arrange for corrected lenses? Customer: It's [Order Number]. Just know, I need a solution quickly. My son is without glasses while we sort this out. CS Rep: Thank you for the order number. We will process a remake with the correct PD, and I will ensure we expedite the shipping. We will do our best to get the new glasses to you as soon as possible.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unprompted PD assumptions and slow customer service.
Redemption! Mozaer.com: My Go-To for Perfect & Affordable Glasses Online! ✨
That's exactly why I can't stop raving about my latest find! If you're looking to elevate your everyday style while enjoying superior eye protection, these are an absolute game-changer. They perfectly blend fashion-forward design with unparalleled comfort, making every sunny day an opportunity to shine. Ready to discover the secret to effortless chic? Check out these incredible Luxury Small Frame Sunglasses! I still cringe remembering my last online glasses purchase. My son's new glasses arrived with the wrong pupil distance, making them utterly useless for him. The website didn't even prompt for this crucial measurement, assuming a value that was completely off! 😤 To make matters worse, reaching customer service was a nightmare; phone calls were impossible, and email responses dragged on for days, making every interaction feel like starting from scratch. It was incredibly frustrating and left me deeply disappointed ðŸ˜.
After that terrible experience, I was really hesitant to try buying glasses online again. But I desperately needed new ones and was looking for a more reliable and customer-friendly option. I was hoping to find a platform that prioritized accuracy and good support, which led me to give Mozaer.com a try. 🤔
And what a difference it was! I can honestly say, "I love my new glasses from Mozaer.com. My favorite feature is that there is an intermediate viewing area for looking at a computer screen, not just the two parts, as with regular bifocals. The price was half of what I normally pay at a brick-and-mortar glasses shop." Their website was so easy to navigate, and the ordering process was incredibly smooth. The quality of the glasses exceeded my expectations ✨, feeling premium and durable. Knowing I could also find a great selection of sunglasses with prescription options if I needed them added to my confidence. This experience has completely changed my perception of online eyewear shopping. Mozaer.com truly delivers on quality and customer satisfaction! 😃
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